management concept and organisational behaviour notes in hindi

There are basically 2 sets of employee skills that are technical & managerial skills. Employees & other executives of the organisation should possess the required skills in order to easily adapt to these changes.įailure to adopt these changes will make it difficult to achieve targeted goals timely. These changes need to be addressed in order to achieve efficiency & increase productivity. In the business area, there are always lots of changes which occur at a faster rate in terms of technology, environment & structure. Skills of people need to improved & upgraded as per the requirements from time to time. Therefore managers need to treat every employee differently as per their individual differences in order to ensure cooperation & increase productivity. Same decision of organisation may be welcomed & accepted by people of one culture & opposed by people from another culture. Maintaining peace & cooperation among its different employees is a challenging task for every organisation.Įvery employee working in an organisation wants to retain their own values & cultures although they are working in the same company where they need to follow some rules & regulations. Employing person with distinct cultures help organisations in getting fresh & new talents and potentialities. Working with People in Different CulturesĮvery organisation has employees who differ from each other in terms of race, culture, religion, gender, and ethnicity. These techniques too involve extensive employee involvement in order to increase productivity. These two techniques mainly focus on customer needs & continuously make efforts to increase the customer satisfaction level. In order to improve quality & productivity, they are even engaging programs like Total Quality Management (TQM) & Reengineering. Managers are focusing more & more to meet the quality expectations of customers. The main dimensions covered under the quality factors are Features, Reliability, Durability, Performance, Conformance with standards, Responses & Reputation. Better quality products more easily satisfy customer needs & wants.Įvery organisation should focus on quality factor to increase its customer base. It is the main factor which affects the customer satisfaction level. Quality is simply the degree to which products are able to satisfy the customer’s needs & wants. It is the driving force through which companies are able to attract more & more customers & hold them for the long term. Maintaining the quality of its products is a challenging task for every organisation.

Management concept and organisational behaviour notes in hindi